ECashExpert exchanger

Hello Shabah,
We kindly ask you to refrain from spreading false or misleading information.

Your transaction has been placed under AML compliance review in accordance with our security and regulatory procedures. Such verification may take from 3 to 10 business days depending on the risk assessment and additional checks required.

As you have already provided the requested documents, our team informed you that the maximum review period is up to 10 business days. Once the compliance review is completed, you will receive an update regarding your case.

Thank you for your understanding.

You are scammers because I am clearly telling you now that I have changed my mind, and I need my money today — not tomorrow, not in 2 days, and not in 10 days. I need it right now.

If you cannot provide me with TRY (Turkish Lira), then you should return the cryptocurrency I originally paid, which was TRX, back to the source wallet.

This is a simple and respectful request, but because you are acting like scammers, you are refusing to do it.

It is very simple: please return the paid TRX to the original wallet after deducting the transaction fee. I no longer need your exchange service or your transaction confirmation.

Otherwise, it will become obvious to everyone that you are fraudsters and scammers.

The requested documents and information have been received from you and forwarded to the compliance department for an additional AML/KYT review.

At this moment, the verification process has not yet been completed. Until the review is finalized, the transaction and any potential refund remain temporarily restricted in accordance with the platform’s AML/KYC policy.

Please note that this procedure is part of standard security and compliance requirements and does not constitute a refusal to process your request.

The funds have not been unlawfully withheld by the service and are currently under compliance review. Once the review is completed, you will receive the final decision regarding your case and any further actions.

We kindly ask you to wait for the completion of the review and refrain from spreading misleading information.

You are scammers and liars.

I am clearly telling you that I no longer want to continue your verification process or use the services of your fraudulent exchange.

Return my original funds to me after deducting the transaction fee. Otherwise, stop making excuses and stop trying to buy time through deception and lies.

I am not here to wait around and see when your terrible exchange finally decides to approve my verification. I have never experienced such an issue before on BestExchange.

As long as my money is not returned, I will continue exposing your *** behavior.

Thank you.

We understand your dissatisfaction with the situation. However, once an AML/KYT alert is triggered, the transaction becomes subject to a mandatory compliance review in accordance with the platform’s AML/KYC policy.

Your request to cancel the exchange and return the funds has been noted and will be reviewed by the compliance department as part of the ongoing investigation. However, the refund cannot be processed automatically until the AML review procedure is completed.

Please note that the review was initiated due to risk indicators identified within the transaction, and not because of your request or decision to discontinue the exchange.

The documents you provided have already been forwarded for review. Once the compliance process is completed, you will be informed of the final decision regarding the transaction and any further actions.

We kindly ask you to refrain from making unfounded accusations or spreading misleading information. The service continues processing your case in accordance with the published AML/KYC policy.

Instead of making excuses and creating false justifications, it would be better for you to return the funds.

Your exchange policies are not important to me.

I did not send you a bank transfer that would require this level of identity verification.

The cryptocurrency I sent had no issues, and you are only trying to buy time.

I will do my best to make your users aware that your exchange is completely fraudulent so that nobody falls into the trap of your scam operation.

I am giving you only 10 minutes to return all the deposited TRX.

Otherwise, I will proceed with complaints and legal action.

Hello.

We have received your message and understand your position. However, compliance procedures cannot be canceled or bypassed once the transaction has been flagged by the AML/KYT monitoring system.

Please note that cryptocurrency transactions are also subject to AML compliance requirements and risk assessment procedures. The review was initiated automatically due to risk indicators identified during the transaction analysis.

Your documents and refund request have already been forwarded to the compliance department for review. At the current stage, neither the exchange completion nor the refund can be processed outside the established compliance procedure.

Threats, accusations, or artificial deadlines will not affect the review process or accelerate it. The case will be handled strictly in accordance with the platform’s AML/KYC policy and internal compliance obligations.

Once the review is completed, you will receive an official response regarding the final status of your transaction and any further actions.

They ar ***.

Hello, this exchange has taken my $1,000 and keeps saying there’s nothing they can do and that I should go file a complaint if I want my money back.

Please follow up on this issue and resolve it so I won’t be forced to file a formal complaint.

Your funds have not been confiscated or ignored.

The transaction was temporarily suspended due to an AML compliance review triggered by the risk assessment of the received funds. This procedure is part of our mandatory security and compliance obligations.

Our team has already informed you that the review process may take up to 10 business days after all requested verification documents are provided. Your case is currently under review by the compliance department.

Claims that the exchange “took your money” are false and misleading, as the verification process and possible review timeframes were clearly stated before and during the transaction process.

We kindly ask you to wait for the completion of the compliance review. Once the verification is finalized, you will receive an official update regarding the resolution of your case.

You are ***.

Shabah, The refund has been completed successfully.

Please confirm once the funds have been received on your side.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

I recived tnx a lot.

Hello dear customer,

Your transfer has been successfully sent. Please note that your bank, Credo Bank, does not process incoming transactions during weekends and nighttime hours.

The funds will be credited once the bank resumes operations on the next business day. We kindly ask you to wait for the bank to complete the processing.

Thank you for your understanding.

Another one exchange. Everything was ok as usual. A bit later need to make another on...