|
Monease exchanger
Go to the Monease site
Information from the exchanger administration
Monease is a platform that allows users to easily buy, sell, and exchange cryptocurrencies, online banking, and e-wallets. Our platform offers fast and secure payment options for transfers, We strive to provide the best exchange rates on the market. In addition to facilitating currency exchanges, Monease also offers a range of payment services, including P2P transactions and money transfers. We also provide APIs with multiple payment methods for merchants in various countries.
Leave feedback about the exchanger
Other exchangers
|
| Status: | active | Reviews: | 834 | ||
| Age: | 3 years 6 months | Financial claims: | 012 | ||
| On BestChange: | 2 years 10 months | Total currencies: | 138 | ||
| Country: |  |
Exchange rates: | 7 526 | ||
| AML transparency: | AML | Total reserves: | $98 600 084 | ||
Add review
| Your name: | |
| * Your e-mail: | |
| * Review: | |
| * Type: | |
| * Star rating: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website Monease have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Monease administrator resolve the problem more quickly. If you didn't like the Monease's service and want to write about it, use the Comment review type. |
|
| Order number: | |
| * | |
Add a comment:
| Sergey |  |
45.195.165.* | June 28, 2026 19:31 |
The guys are doing great.
0
CommentRemove
| Nadez |  |
178.62.5.* | June 28, 2026 15:01 |
The exchange went well, a couple of minutes and everything is clear.
0
CommentRemove
| Lina |  |
62.3.7.* | June 27, 2026 19:17 |
It's all good. Verification was 15 minutes.
0
CommentRemove
| Natalia |  |
181.46.137.* | June 25, 2026 20:55 |
No unnecessary correspondence. I recommend it to everyone.
0
CommentRemove
| Vitali |  |
46.205.193.* | June 24, 2026 17:47 |
As always, the work at a height of 5 maximum 10 minutes everything is still, changed the UAH to the Juss.
The conclusion is a very fast and high-quality exchanger.
The conclusion is a very fast and high-quality exchanger.
0
CommentRemove
| Alex |  |
146.19.120.* | June 24, 2026 17:44 |
There were problems on the part of the bank, but the support of the exchange has coped.
0
CommentRemove
| Valery |  |
5.38.44.* | June 24, 2026 17:37 |
The exchange went quickly. Profeable course. Qualified support advice. Thanks for the good work! I recommend it to everyone.
0
CommentRemove
| Mada | |
217.138.193.* | June 24, 2026 12:03 |
The transfer of VTB to Privat-24 was quickly and successful. Thanks for the quality service.
0
CommentRemove
| Nadezhda |  |
128.14.34.* | June 24, 2026 11:53 |
Direction of SBP RUB-Privat24 UAH. The exchange took about 30 minutes. Thanks for the quality service.
0
CommentRemove
| Arina | |
185.92.25.* | June 23, 2026 22:51 |
It's all right. Literally 10 minutes and ready. bits -> Score.
0
CommentRemove
| Nikolay | |
104.166.164.* | June 23, 2026 17:48 |
Changed ETH to QR Tinkof.
There was some problem on the part of the bank, appealed to the TP, quickly redesigned the code and everything was removed.
There was some problem on the part of the bank, appealed to the TP, quickly redesigned the code and everything was removed.
0
CommentRemove
| Anton |  |
5.104.74.* | June 23, 2026 17:45 |
It's all great! Received quickly, support for communication.
0
CommentRemove
| Gvv | |
94.207.96.* | June 23, 2026 16:47 |
5 minutes from the moment of shipment and money fell on the savings, professionals work! The machine from the card to the card within the bank, usually transfers longer.
0
CommentRemove
| Clerk | |
192.108.48.* | June 23, 2026 16:07 |
Under review by the monitor's administration
At the end of the transaction, it was written You received BTC 0.19109 BTC (now too) I only received 0.19056052
I ask you to send the balance to my wallet, the same.
I ask you to send the balance to my wallet, the same.
| Monease admin | June 23, 2026 16:34 |
Hello Clerk,
Please contact our support team via email at [email protected], and we will be happy to assist you.
Please contact our support team via email at [email protected], and we will be happy to assist you.
Claim solved
CommentRemove
| Dmitry | |
185.192.71.* | June 22, 2026 18:03 |
While he wrote in the chat that he paid everything, the funds have already fallen on the card, very quickly. I recommend it.
0
CommentRemove
| Lenar | |
191.81.50.* | June 22, 2026 13:01 |
A good exchanger with adequate and fast support.
0
CommentRemove
| Dmitry |  |
206.84.112.* | June 22, 2026 12:54 |
CryptoXchange is a very good exchanger, I advise everyone, the guys work very quickly and efficiently, the support service if you need to solve problems in a few minutes.
0
CommentRemove
| Ali | |
129.146.81.* | June 21, 2026 23:38 |
The following comment may have been left to discredit the exchanger's image and reputation
Profanities and abusive language were removed by the monitor's administration
I created a request. At the moment of entering it showed that it would be 1215 dollars. As soon as the wallet appeared, the amount became 1192.05. The exchange rate did not change for 10 seconds. They are deceiving people. I do not recommend this service if you don’t want problems. I read the comments and realized there are many cases like this. Do not use it here — these are ***.
| Monease admin | June 22, 2026 12:43 |
Hello Ali,
Hello,
All necessary information regarding this case has already been submitted to BestChange. We kindly ask you to stop posting fake reviews, as the matter is now under official review.
Thank you.
Hello,
All necessary information regarding this case has already been submitted to BestChange. We kindly ask you to stop posting fake reviews, as the matter is now under official review.
Thank you.
CommentRemove
| Brad | |
213.232.120.* | June 21, 2026 23:52 |
The following comment may have been left to discredit the exchanger's image and reputation
I wanted to make an exchange, but I saw a review saying not to proceed and that reviews are being deleted. I managed to open different links, and indeed the reviews are different everywhere. Such a service should be blocked. Where is the administration looking?
| Monease admin | June 22, 2026 12:42 |
Hello Brad,
Hello,
Our records show no transaction history associated with your claim. Since you have not used Monease's services, we kindly ask you to stop posting fake or misleading reviews.
If you believe this is a mistake, please provide your order ID so that we can review the case with the administration.
Thank you.
Hello,
Our records show no transaction history associated with your claim. Since you have not used Monease's services, we kindly ask you to stop posting fake or misleading reviews.
If you believe this is a mistake, please provide your order ID so that we can review the case with the administration.
Thank you.
CommentRemove
| Vadim | |
185.111.26.* | June 21, 2026 15:16 |
We made a transaction quickly. Helped to deal with the nuances. 5 stars out of 5.
0
CommentRemove
| Tatiana | |
94.101.87.* | June 21, 2026 15:08 |
Transferd rubles from Tinkoff, received Kyrgyz soms to MBank. Quickly, no problem.
0
CommentRemove
| Rome | |
91.72.7.* | June 21, 2026 14:55 |
All is great and fast) Thank you!
0
CommentRemove
| Vladimir |  |
116.254.97.* | June 20, 2026 17:08 |
It's a good day. Second exchange, all right. Thank you.
0
CommentRemove
| Artyom | |
176.56.39.* | June 19, 2026 09:12 |
A good exchanger, quickly process applications, support will always respond quickly, a good rate, there were no serious problems in six months. Thanks to the team.
0
CommentRemove
| Borat |  |
193.138.7.* | June 17, 2026 10:10 |
According to the information available, the exchanger has no financial obligations to this user
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
A deposit of 0.008 BTC was made to exchange to USDT. It has been nearly a full day. Monease claims the "liquidity provider" (KuCoin) flagged the transaction. I did an AML check and the funds are absolutely not dirty, it is simply that their "liquidity provider" is arbitrarily locking funds or that Monease is trying to selective scam.
| Monease admin | June 17, 2026 10:17 |
Dear User,
Thank you for your review.
As we can see, we are unable to process your refund request. This information is clearly stated in our AML Policy. According to our policy, any refund can only be sent back to the original address used for the transaction, which has already been confirmed by you.
If you require any further information or assistance, please contact us via email.
Thank you for your review.
As we can see, we are unable to process your refund request. This information is clearly stated in our AML Policy. According to our policy, any refund can only be sent back to the original address used for the transaction, which has already been confirmed by you.
If you require any further information or assistance, please contact us via email.
| Borat | June 17, 2026 12:49 |
The correct address was provided. I've maintained records of all the chats. You shifted from one day to five days and are now claiming it is impossible. Quite the horseplay. You use KuCoin. Refund my money.
| Monease admin | June 17, 2026 12:53 |
Dear User,
We do not fully understand the reason for your review. The BTC you sent could not be accepted in accordance with our AML policy. As previously agreed, your refund will be processed and returned to the original sending address.
We believe this matter has already been resolved, and we kindly ask you to wait for the refund to be completed. If you have any additional questions, please contact our support team.
Thank you for your understanding.
We do not fully understand the reason for your review. The BTC you sent could not be accepted in accordance with our AML policy. As previously agreed, your refund will be processed and returned to the original sending address.
We believe this matter has already been resolved, and we kindly ask you to wait for the refund to be completed. If you have any additional questions, please contact our support team.
Thank you for your understanding.
| Borat | June 17, 2026 13:14 |
This ain't resolved until funds are returned, especially since you keep shifting the timeframe, you ***.
| Monease admin | June 18, 2026 05:10 |
Borat,
The refund was made for the user within the timeframe specified in our policy.
https://blockchair.com/bitcoin/transaction/551fa425ff2b20724733113203b42f1248e3b1e5c00f25e69f3ceede07033c99
The refund was made for the user within the timeframe specified in our policy.
https://blockchair.com/bitcoin/transaction/551fa425ff2b20724733113203b42f1248e3b1e5c00f25e69f3ceede07033c99
| BestChange admin | June 18, 2026 09:46 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
| Borat | June 18, 2026 10:12 |
Yeah, I got it after I contacted KuCoin. Which most people wouldn't have known to be able to do, since Monease just called it "liquidity provider."
Also, Monease had their license revoked, so they are operating illegally. I've notified both KuCoin and the authorities.
My review stays negative, everyone should stay away. This was a selective scam attempt.
Also, Monease had their license revoked, so they are operating illegally. I've notified both KuCoin and the authorities.
My review stays negative, everyone should stay away. This was a selective scam attempt.
| Monease admin | June 18, 2026 10:18 |
Dear User,
Please refrain from posting false reviews or inaccurate information. Before creating your order, it was clearly stated that all transactions are subject to AML compliance checks. Unfortunately, your funds did not meet our AML requirements and therefore could not be accepted or converted.
As agreed, a refund was processed without requiring KYC and within the timeframe specified in our AML policy.
To avoid similar situations in the future, please ensure that the funds you send comply with our AML requirements before creating an order.
Thank you for your understanding.
Please refrain from posting false reviews or inaccurate information. Before creating your order, it was clearly stated that all transactions are subject to AML compliance checks. Unfortunately, your funds did not meet our AML requirements and therefore could not be accepted or converted.
As agreed, a refund was processed without requiring KYC and within the timeframe specified in our AML policy.
To avoid similar situations in the future, please ensure that the funds you send comply with our AML requirements before creating an order.
Thank you for your understanding.
| Borat | June 18, 2026 13:30 |
Stop lying. You don't have an AML provider. You use KuCoin. You had no idea why the order wasn't proceeding until I asked KuCoin. I have records of the whole chat. Lying is going to cost you customers and possibly result in prosecution.
| Monease admin | June 18, 2026 13:53 |
Dear User,
Please stop posting false reviews and inaccurate information. You received your funds back without requiring KYC, and the refund was processed within the timeframe stated in our policy.
We kindly ask that you provide factual information when sharing your experience. Thank you.
Please stop posting false reviews and inaccurate information. You received your funds back without requiring KYC, and the refund was processed within the timeframe stated in our policy.
We kindly ask that you provide factual information when sharing your experience. Thank you.
| BestChange admin | June 18, 2026 14:05 |
Hello,
Unfortunately, according to our rules https://www.bestchange.com/faq.html#complaint, a "complaint" type of feedback is allowed on our website if "the client has not received funds from the exchange office, and the due date has already passed" only. In any other case, please use a "comment" type of feedback.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to our rules https://www.bestchange.com/faq.html#complaint, a "complaint" type of feedback is allowed on our website if "the client has not received funds from the exchange office, and the due date has already passed" only. In any other case, please use a "comment" type of feedback.
Sincerely, administration of the BestChange exchanger monitor.
| Borat | June 18, 2026 15:11 |
Want me to post the screenshots of the chatlog and link it here for everyone to see?
CommentRemove
| Mitya | |
46.205.192.* | June 17, 2026 20:52 |
All three exchanges were successful. Approximate 9 minutes. Thank you.
0
CommentRemove
| Aleks | |
159.65.21.* | June 17, 2026 16:34 |
Thank you, fast, convenient verification, instant exchange.
0
CommentRemove
| Olga | |
104.252.34.* | June 17, 2026 14:06 |
Everything is just super, 2 minutes and the exchange took place.
0
CommentRemove
| Olga | |
92.98.202.* | June 17, 2026 13:58 |
Just super, it didn't pass and 1 minute, the exchange took place.
0
CommentRemove
| Tatiana |  |
88.216.41.* | June 17, 2026 13:49 |
And again great work with a very fast exchange, thank you very much!
0
CommentRemove
| Ethan |  |
193.0.62.* | June 14, 2026 22:37 |
Everything went fast, with no errors or unnecessary questions.
0
CommentRemove
| Raima |  |
154.119.107.* | June 13, 2026 21:12 |
Hello! I went back to this exchanger. And not disappointed. As always, the exchange is instantane. Thank you! I recommend it.
0
CommentRemove
| Alexander | |
167.99.202.* | June 13, 2026 21:08 |
It's all stable. The exchanger is pleasing and working like a clock.
0
CommentRemove
| Egor | |
69.42.213.* | June 11, 2026 10:46 |
USDT — USD bank transfer exchange they haven't processed after a week and without explanation.
Before deal with this exchanger, first check their capabilities.
The refund was done, no money claim.
Before deal with this exchanger, first check their capabilities.
The refund was done, no money claim.
| Monease admin | June 11, 2026 18:47 |
Dear User,
There is no need to post false reviews. As we can see, you created an order and provided recipient information that could not be processed. After the bank returned the funds, you provided us with the refund details, and within 30 minutes we refunded your USDT without any delay or hold.
We have handled your case promptly and in accordance with our procedures. If you have any questions, please contact us directly and we will be happy to assist you.
There is no need to post false reviews. As we can see, you created an order and provided recipient information that could not be processed. After the bank returned the funds, you provided us with the refund details, and within 30 minutes we refunded your USDT without any delay or hold.
We have handled your case promptly and in accordance with our procedures. If you have any questions, please contact us directly and we will be happy to assist you.
| Egor | June 12, 2026 16:22 |
What the heck? False reviews? The exchange request was created on June 2, 2026, and only on June 9, 2026 did you say you couldn't process the exchange using the details I provided, and I immediately emailed you alternative details to complete the order. After that, you said you'd complete the order within two days, and then on June 11, 2026, you email me saying you want to cancel the order and refund my money without any further explanation as to why you're not processing the exchange. So, you held onto my money for nine days and didn't even apologize. Furthermore, you have the nerve to write about the fake reviews, fu...
CommentRemove
| Prescott | |
185.192.71.* | June 11, 2026 21:16 |
The best service, I will contact.
0
CommentRemove
| Victor | |
205.185.221.* | June 11, 2026 19:34 |
Today put on the conclusion of 409.099626USDT everything came at the time. Thank you! Make an exchange 2 times. Thanks for the work!
0
CommentRemove
Monease exchanger's most popular directions for the last 30 days: