Monease exchanger
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Information from the exchanger administration
Monease is a platform that allows users to easily buy, sell, and exchange cryptocurrencies, online banking, and e-wallets. Our platform offers fast and secure payment options for transfers, We strive to provide the best exchange rates on the market. In addition to facilitating currency exchanges, Monease also offers a range of payment services, including P2P transactions and money transfers. We also provide APIs with multiple payment methods for merchants in various countries.
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Other exchangers
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Status: | active | Monease reviews: | 01021692 | |
Exchange rates: | 4911 | Volet TS: | 26 | |
Reserve: | $344 610 783 | Perfect Money TS: | 120.90 | |
Age: | 2 years 9 months | WebMoney BL: | — | |
On BestChange: | 2 years | MyWOT rating: | 3.0 | |
Country: | United Kingdom | Forums: | — |
Your name: | |
* Your e-mail: | |
* Review: | |
* Type: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website Monease have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Monease administrator resolve the problem more quickly. If you didn't like the Monease's service and want to write about it, use the Comment review type. |
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Order number: | |
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John | 62.60.245.* | September 13, 2025 16:02 |
Alex | 57.128.141.* | September 13, 2025 08:31 |
Monease admin | September 13, 2025 08:37 |
You don’t have an order ID. Please provide it to our email, or explain the issue to us from your side.
Polushina | 188.241.178.* | September 9, 2025 12:08 |
Olesya | 38.54.124.* | September 8, 2025 20:21 |
Lavr | 171.22.254.* | September 8, 2025 19:04 |
Tattar | 131.196.35.* | September 8, 2025 16:35 |
Anton | 37.19.205.* | September 8, 2025 13:07 |
Monease admin | September 8, 2025 14:12 |
Please contact us at support@monease.io to further help you and understand the issue indicated.
Looking forward to it, Thank you.
Monease Support Team.
Sayed Badawy | 196.135.164.* | August 31, 2025 22:27 |
BestChange admin | September 1, 2025 04:27 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
Monease admin | September 3, 2025 11:47 |
Your order has been completed and was processed at the scheduled arrival time.
BestChange admin | September 3, 2025 11:51 |
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Colmen | 172.245.14.* | September 3, 2025 10:57 |
John Jones | 115.70.62.* | August 29, 2025 08:23 |
When setting up my exchange, until the final page where it confirms and gives you sending address, all of a sudden the rate goes down by 0.03 around ~7 usd. Meanwhile the floating rate on the website is still changing, but is still much higher than your rate.
I even calculated their advertised floating rate at the time my crypto was sent compared to how much i recieved, and it was indeed around ~7 usd or 2% different.
I confronted them about this but they are arguementative and dont admit anything, they said when recieving the crypto the rate will be calculated according to the floating rate, but that didnt happen since i recieved much less. blatantly misleading customers and false advertisement.
I welcome all to test it themselves, once you go to the final page where you need to send crypto, all of a sudden your rate will drop.
Monease admin | August 29, 2025 09:08 |
Hello, you created an order and sent the coins 18 minutes later, based on the floating rate
John Jones | August 29, 2025 09:11 |
1.14302933
1.14302933
1.14440776
1.14583537
1.14584589
in fact the floating rate was going up, while my rate was always 2% below. This was the floating rate at the time my crypto was processed 1.14584589, yet i received 1.12. When i first placed the order the advertised rate was around 1.141, and the real floating rate was around 1.116. You arent fooling anyone with a brain with your misleading rates lol.
Silnov | 89.248.70.* | August 24, 2025 17:49 |
Thank you very much!
Clara | 90.131.40.* | August 22, 2025 18:49 |
Monease admin | August 24, 2025 12:47 |
Thank you for your review. We're glad that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Sull | 86.13.203.* | August 17, 2025 14:35 |
Monease admin | August 24, 2025 12:47 |
Thank you for your review. We're glad that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Jonas | 194.32.122.* | August 13, 2025 13:12 |
Monease admin | August 24, 2025 12:47 |
Thank you for your review. We're glad that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Raphal | 188.124.235.* | August 13, 2025 12:25 |
Monease admin | August 24, 2025 12:47 |
Thank you for your review. We're glad that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Evgeni Jordanov | 89.215.138.* | August 13, 2025 04:29 |
BestChange admin | August 13, 2025 05:01 |
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
Evgeni Jordanov | August 13, 2025 06:53 |
Evgeni Jordanov | August 13, 2025 11:52 |
Ines | 145.224.101.* | August 12, 2025 14:45 |
Monease admin | August 24, 2025 12:47 |
Thank you for your review. We're glad that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Damien | 195.245.97.* | August 12, 2025 14:07 |
Monease admin | August 24, 2025 12:47 |
Thank you for your review. We're glad that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Amelia | 45.192.69.* | August 12, 2025 02:01 |
Monease admin | August 24, 2025 12:47 |
Thank you for your review. We're glad that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Adrian | 80.209.239.* | August 12, 2025 01:55 |
Monease admin | August 24, 2025 12:47 |
Thank you for your review. We're glad that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Andreas | 88.230.88.* | August 10, 2025 13:11 |
Monease admin | August 24, 2025 12:47 |
Thank you for your review. We're glad that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Matteo | 95.146.193.* | August 10, 2025 13:04 |
Monease admin | August 24, 2025 12:47 |
Thank you for your review. We're glad that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Leo | 5.173.160.* | August 8, 2025 13:33 |
Monease admin | August 24, 2025 12:47 |
Thank you for your review. We're glad that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
User | 62.194.92.* | August 1, 2025 11:20 |
Monease admin | August 24, 2025 12:47 |
Thank you for your review. We're glad that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Tigran | 94.134.105.* | July 20, 2025 13:37 |
Monease admin | August 24, 2025 12:46 |
Thank you for your review. We're glad that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Roma Franzia | 208.59.99.* | July 15, 2025 19:39 |
Kl | 91.160.45.* | July 13, 2025 09:54 |
Monease admin | July 13, 2025 09:59 |
We sent the transaction on time, and the transfer has been received. If it’s on hold, that means it’s being held by your bank. Please contact your bank for further details.
User | 37.201.197.* | July 12, 2025 20:16 |
Monease admin | August 24, 2025 12:46 |
Thank you for your review. We're glad that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
User | 185.39.196.* | July 9, 2025 19:47 |
But on site *** — it shows error for Payoneer USD -> USDT TRC20. "Please select a different sending method."
***.
Lewis | 188.239.236.* | July 5, 2025 10:04 |
Monease admin | August 24, 2025 12:46 |
Thank you for your review. We're glad that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Pedro Ramos | 104.232.36.* | July 3, 2025 22:48 |
BestChange admin | July 4, 2025 00:11 |
Request to the exchange service administrator to provide a response to the user's complaint.
Best regards, the administration of the BestChange exchange monitoring service.
Nassar | 84.239.42.* | June 25, 2025 12:59 |
Monease admin | August 24, 2025 12:46 |
Thank you for your review. We're glad that you're happy with our service.
Your feedback helps us improve our service and make it even better for you!
Monease Team.
Dmitriy | 95.21.169.* | June 21, 2025 08:41 |
The following day I did not receive any response, so I messaged support again. Once more, I was told to wait, but when I expressed my dissatisfaction, I was offered a refund in the form of cryptocurrency on a different network, which I do not use. I refused, as I don’t need funds sent in another network. Then they offered to send the missing amount in EURO, but said it might take up to 12 hours. I agreed to this. At the moment, another full day has passed and I have not received either the money or any clarification of the situation.
5 euros is not a lot of money, but I don’t understand why these people have such a careless and irresponsible attitude toward a problem that they themselves created. I understand that anyone can make a mistake, and I have dealt with similar situations with other exchange services before, but there the issue was always resolved as quickly as possible and with apologies.
At this point, apart from not receiving the money, I have also wasted quite a lot of my own time. That’s why I strongly do not recommend using this exchange service.
Monease admin | June 23, 2025 09:04 |
We apologize for the inconvenience caused. Kindly send your USDT address along with your order ID to support@monease.io, and we will proceed with a refund equally of 5 EUR.
Dmitriy | June 23, 2025 19:50 |
Secondly, in your support chat, I was told just yesterday that the money had already been sent and that the delay was on my bank’s side. However, money usually arrives in my bank within half an hour.
As of now, the money still hasn’t arrived (it has already been over a day). Now you’re telling me that I need to email you so that you can send the money. Does that mean your support chat lied to me when they said the money had already been sent?
So now I have to waste my time again and write to you somewhere else? I have never experienced such disrespectful treatment of customers. It's a pity that you value your company’s reputation at just 5 euros. You can keep the money.
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